Claims

Complaints Book. Under Decree-Law no. 156/2005, we have an electronic Complaints Book. You can submit your complaint directly at www.livroreclamacoes.pt.

Alternative Dispute Resolution (RAL). In the event of a consumer dispute, the consumer may turn to an Alternative Consumer Dispute Resolution entity, under Law no. 144/2015. The competent entity is the Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL), Rua dos Douradores, n.º 116, 2.º, 1100-207 Lisboa, telephone +351 218 807 030, www.centroarbitragemlisboa.pt. You can also consult www.consumidor.gov.pt and the European ODR platform at ec.europa.eu/consumers/odr.

Direct contact. Before using these channels, you can contact us directly at pedidos@talhoargentino.pt or +351 937 462 584; we will try to resolve your query as quickly as possible.

Returns. For information on returns and the right of withdrawal, see our Returns and Refunds Policy.